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Starting and Stopping the Service ​

DICOM Printer 2 runs as a Windows service that can be managed through various methods.

Service Information ​

  • Service Name: DICOMPrinterService
  • Display Name: DICOM Printer 2 Service
  • Startup Type: Automatic (starts with Windows)
  • Log On As: Local System account (default)

Using the Control Application ​

The easiest way to manage the service is through the Control Application.

Starting the Service ​

  1. Launch the Control Application
  2. Click the Start Service button
  3. Service status changes to "Running"

Stopping the Service ​

  1. Click the Stop Service button
  2. Service begins graceful shutdown
  3. Currently processing jobs complete before shutdown
  4. Service status changes to "Stopped"

Restarting the Service ​

  1. Click Stop Service
  2. Wait for service to stop completely
  3. Click Start Service

OR use the Restart Service button if available.

Using Windows Services ​

Opening Services Management ​

Method 1: Run Dialog

  1. Press Win + R
  2. Type services.msc
  3. Press Enter

Method 2: Control Panel

  1. Open Control Panel
  2. Administrative Tools → Services

Method 3: Task Manager

  1. Open Task Manager (Ctrl + Shift + Esc)
  2. Services tab
  3. Click "Open Services" at bottom

Starting the Service ​

  1. Locate "DICOM Printer 2 Service" in the list
  2. Right-click the service
  3. Select Start

OR

  1. Select the service
  2. Click Start in the left panel or toolbar

Stopping the Service ​

  1. Right-click "DICOM Printer 2 Service"
  2. Select Stop

OR

  1. Select the service
  2. Click Stop in the left panel

Restarting the Service ​

  1. Right-click "DICOM Printer 2 Service"
  2. Select Restart

Using Command Line ​

Using net Command ​

Start Service ​

cmd
net start DICOMPrinterService

Stop Service ​

cmd
net stop DICOMPrinterService

Restart Service ​

cmd
net stop DICOMPrinterService && net start DICOMPrinterService

Using sc Command ​

Start Service ​

cmd
sc start DICOMPrinterService

Stop Service ​

cmd
sc stop DICOMPrinterService

Query Service Status ​

cmd
sc query DICOMPrinterService

Output:

SERVICE_NAME: DICOMPrinterService
TYPE               : 10  WIN32_OWN_PROCESS
STATE              : 4  RUNNING
WIN32_EXIT_CODE    : 0  (0x0)
SERVICE_EXIT_CODE  : 0  (0x0)
CHECKPOINT         : 0x0
WAIT_HINT          : 0x0

Configure Startup Type ​

cmd
sc config DICOMPrinterService start= auto

Options:

  • auto - Automatic
  • demand - Manual
  • disabled - Disabled

Note: Space after = is required.

Using PowerShell ​

Start Service ​

powershell
Start-Service -Name "DICOMPrinterService"

Stop Service ​

powershell
Stop-Service -Name "DICOMPrinterService"

Restart Service ​

powershell
Restart-Service -Name "DICOMPrinterService"

Get Service Status ​

powershell
Get-Service -Name "DICOMPrinterService"

Output:

Status   Name                  DisplayName
------   ----                  -----------
Running  DICOMPrinterService   DICOM Printer 2 Service

Set Startup Type ​

powershell
Set-Service -Name "DICOMPrinterService" -StartupType Automatic

Options:

  • Automatic - Starts with Windows
  • Manual - Starts only when requested
  • Disabled - Cannot start

Service Startup Types ​

Automatic ​

Service starts automatically when Windows starts.

Best for:

  • Production environments
  • Always-on operation
  • Unattended systems

Manual ​

Service must be started manually.

Best for:

  • Development/testing
  • On-demand processing
  • Resource conservation

Disabled ​

Service cannot be started.

Best for:

  • Temporarily decommissioning service
  • Troubleshooting conflicts

Graceful Shutdown ​

When stopping the service:

  1. Service receives stop signal
  2. Stops accepting new jobs
  3. Completes currently processing jobs
  4. Closes connections to DICOM servers
  5. Writes final log entries
  6. Service stops

Timeout: If shutdown exceeds 30 seconds, Windows may forcefully terminate the service.

Checking Service Status ​

Control Application ​

Service status is displayed prominently in the main window:

  • Running - Green indicator
  • Stopped - Red indicator
  • Starting - Yellow indicator
  • Stopping - Yellow indicator

Windows Services ​

Status column shows:

  • Running
  • Stopped
  • Starting
  • Stopping

Command Line ​

cmd
sc query DICOMPrinterService

Look for STATE field:

  • 4 RUNNING
  • 1 STOPPED

PowerShell ​

powershell
Get-Service -Name "DICOMPrinterService" | Select-Object Status

Common Scenarios ​

Applying Configuration Changes ​

  1. Stop the service
  2. Edit config.xml
  3. Start the service

Configuration is loaded at service startup.

After Software Update ​

  1. Stop the service
  2. Run installer/updater
  3. Start the service

Ensures files aren't locked during update.

Troubleshooting Issues ​

  1. Stop the service
  2. Increase log verbosity in config.xml
  3. Start the service
  4. Reproduce issue
  5. Check logs
  6. Stop service
  7. Restore normal verbosity
  8. Start service

Changing Service Account ​

  1. Stop the service
  2. Open Services → Properties → Log On tab
  3. Select account
  4. Enter credentials
  5. Click OK
  6. Start the service

Required if service needs specific permissions.

Troubleshooting ​

Service Won't Start ​

Possible Causes:

  • Configuration errors
  • Invalid license
  • Port conflicts
  • File permissions

Solutions:

  1. Check service logs for errors
  2. Verify configuration file is valid XML
  3. Check license activation
  4. Ensure no other service using same ports
  5. Verify service account has necessary permissions

Service Stops Unexpectedly ​

Possible Causes:

  • Unhandled exceptions
  • License expiration
  • Resource exhaustion
  • Configuration errors

Solutions:

  1. Review service logs for errors immediately before stop
  2. Check license validity
  3. Monitor system resources (CPU, memory, disk)
  4. Validate configuration

Service Won't Stop ​

Possible Causes:

  • Stuck processing job
  • Network connection timeout
  • Resource deadlock

Solutions:

  1. Wait longer (up to 2 minutes)
  2. Force stop using Task Manager (last resort)
  3. Check logs for jobs in progress
  4. Restart computer if necessary

"Access Denied" Errors ​

Cause: Insufficient permissions

Solutions:

  • Run command prompt as Administrator
  • Use Control Application (Run as Administrator)
  • Verify account permissions

Service Dependencies ​

DICOM Printer 2 service has no dependencies on other services, but requires:

  • TCP/IP stack (for DICOM communication)
  • File system access
  • Windows event log

If these are unavailable, service may fail to start or function incorrectly.